Support

When choosing your technology partner, you need to be sure that they're going to have your back. No online business can survive and operate effectively without a team of support personnel that monitor and manage the application and the infrastructure that it sits upon to ensure that is is not only defect-free, but operating at optimal efficiency.

Here are some of the things we do to ensure that your online business operates as trouble-free as possible :
AUTOMATED ALERTING.
Each website that we produce has a "phone-home" function, so that if an unexpected error occurs with your application, our team gets notified immediately. We will generally know about an incident within a few minutes of it occurring.
NO SUPPORT PLANS.
All our customers have the right to expect quality support from us. No customer gets a higher or lower level of support than any other.
CONTINUOUS SERVER MONITORING.
Our servers are monitored 24 hours a day, 7 days a week, 52 weeks a year for events such as hardware failure, network downtime, and hack attempts. A support engineer is notified the moment somethinghappens with any of our servers.
CUSTOMER JOB LOGGING PORTAL.
All our customers have access to aweb-based password controlled issues management toolthat allows for the reporting of faults, feature requests and logging of tasks that you need us to do for you. Customers are able to see a full history of each job, assign tasks to their staff or to ours, prioritise and categorise jobs, and use our powerful reporting engine to see at a glance the status of all projects and jobs.
QUALIFIED, EXPERIENCED PEOPLE.
We only employ innovative people who are able to demonstrate passion for their technology and the profession. We do not believe in making our customers work with junior staff who are still learning the ropes. All of our staff and contractors are qualified, holding either a degree or a recognised industry certification that proves that they are competent in their field.

Support

Automated alerting
No support plans
Continuous server monitoring
Customer lob logging portal
Qualified, experienced people

Services

CRM systems
Content Management Systems (CMS)
eCommerce and payment gateways
Rich Internet Applications (RIAs)
Online video and streaming media
Hosting
Custom Software Development

Contact

Sabukat Technologies Pty Ltd +61 419 753 179
email: info@sabukat.com
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